At the first glance, the title might seem a bit harsh, perhaps even exaggerating, but the situations I have experienced will justify it. At least they did to me.
This article is not from the service provider point of view, but
Since I started dealing with usability, I have come across quite a lot fascinating reactions when I talk about my profession. Some people just stare at me without knowing how to react; some might say “Oh, I see” giving me